The Solidtec Solutions Technical team has recently had an additional three of its engineers become Certified SolidWorks Experts (CSWE). In another example of Solidtec’s technical leadership more than half of all CSWE’s in Australia are either Solidtec engineers or customers. The first Australian CSWE was Produkt Design Principle Matthew McKnight. (http://solidtecsolutions.blogspot.com/2010/11/solidtec-congratulates-first-certified_11.html)
A Certified SolidWorks Expert is someone who easily demonstrates the ability to utilize advanced functions and features to solve complex modelling challenges inside SolidWorks. A CSWE will be well rounded in their knowledge of all areas of the SolidWorks software. A CSWE is able to solve practically any modelling problem given to them, and is traditionally the go-to SolidWorks user among their colleagues. To become certified, one must pass a 3hr hands-on exam that tests all facets of the 3D CAD package. A minimum pass of 85% is required to gain certification, and if an applicant fails, there is a mandatory waiting period before re-attempting.
Solidtec’s customers voted them the Top Reseller for Customer Satisfaction in 2010 as compared to all of Asia, and while many may rest on this achievement, the continuation of the focus on customer needs is paramount within Solidtec. More customer centric innovations and increased technical leadership will continue. “All Solidtec application engineers are in the process of becoming certified experts, and we will not stop there” says Technical Services Manager Gareth Hudson.
Solidtec has focussed on customer satisfaction from the start and as CEO Shane Preston remarked when asked about Australia’s first CSWE, Matt McKnight (Solidtec Customer); “At Solidtec, we want to ensure that our customers are getting the absolute most out of the SolidWorks software, and the training and support package our subscription services provide. If our customers succeed, we succeed”.
“It feels good to be able to quickly and easily resolve the complex support queries we get, especially when customers have previously been frustrated by low quality technical support” says Hudson, “our customers tell us they appreciate being able to have one point of contact that can answer technical questions on the spot”.
For information on Solidtec Solutions, contact us on:
Australia New Zealand
Phone: 1800 824 883 Phone: 0800 754 438
