SolidWorks RX is a diagnostic utility that you can use to record a video of an issue you may be having in SolidWorks. Apart from capturing a video of the cause of the problem, RX also captures information regarding your system including SolidWorks and Windows log files that can help determine the cause of a problem.
- Save all open SolidWorks documents and close SolidWorks
- Start Menu >> All Programs >> SolidWorks 20XX >> SolidWorks Tools >> SolidWorks RX
- Problem Capture >> Record video
- Show all steps to recreate the problem
- Once finished, close SolidWorks (if it does not crash)
- In SolidWorks RX >> Describe the problem (minimal detail is fine)
- Add any relevant files with the Add Files button
- Package Files
- Email the ZIP file to your support engineer
If you cannot reproduce your error on demand – i.e. SolidWorks is crashing often, but randomly, start RX directly after SolidWorks has crashed (do NOT start SolidWorks up again). You can then skip steps 3 - 5 and when you package the files, RX will capture the last Journal file which should explain the cause of the crash.
Be aware that the Problem Capture page looks a bit different from version to version, but the process is generally the same.
